Mapping the Cybernetic Principles of Viable System Model to Enterprise Service Bus

Mapping the Cybernetic Principles of Viable System Model to Enterprise Service Bus

11 Pages · 2014 · 642 KB · English

mapping of the cybernetic principles of the Viable System Model. (VSM) to an Enterprise .. complexity of management of distinct middleware infrastructures that drive the service-oriented integration. III. VIABLE ENTERPRISE SERVICE BUS MODEL .. organisation (e.g. ITIL, COBIT, customised, etc.) to.

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IT in Industry, vol 2, no 3, 2014 Published online 27 Oct 2014 ISSN (Print): 2204 0595 Copyright © Authors 68 ISSN (Online): 2203 1731 Abstract —This paper describes the results of a theoretical mapping of the cybernetic principles of the Viable System Model (VSM) to an Enterprise Service Bus (ESB) model, with the aim to identify the management principles for the integ ration of services at all levels in the enterprise This enrichment directly contributes to the viability of service oriented systems and the justification of Business/IT alignment within enterprise The model was identified to be suitable for further adap tion in the industrial setting planned within Australian governmental departments Keywords —cybernetics; enterprise service bus; s ervice oriented architecture; viable system model I INTRODUCTION THE NEED FOR ACTION Nowadays, contemporary enterprises aim to transform their monolithic Information Technology (IT) infrastructures into more agile and flexible software systems in order to improve the aspects of management of enterprise services in the creation and capture of service values [1] Essentially, enterprise services fall into four categories (Fig 1), commonly outlined according to Enterprise Architectures (EA) used in organisations, each operating within a defined layer [2] that includes: Fig 1 Four types of services in enterprise 1 Business – is the most abst ract layer that includes representations of services that are present within organisation in one form or another 2 Data – is the layer that includes various data manipulation services, both open source and proprietary 3 Applications – is the implementation l ayer that exposes IT functionality in the form of services using Web Services, Application Programming Interfaces (API)s and similar technologies 4 Technology – is the layer that includes services, which are the means for interconnecting IT assets to form a n infrastructure, so they can be utilised cooperatively In enterprise context, these services are in continuous interaction with one another at various levels of service abstraction This interaction , vertically up the services pyramid (alignment) or hori zontally between services of the same level, heavily influences the management of services within organisations, as it usually goes beyond technical relationships between system elements, to socio technical settings that include human inthe loop To manag e IT services, organisations adapt various methodologies, which include diverse range of Information Technology Service Management (ITSM) frameworks Generally, ITSM focus goes beyond technology and internal aspects of organisation, to the management of qu ality of services provided to end customers and the relationship with them [3] To

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