Current Practices for Product Usability Testing in Web and Mobile Applications

Current Practices for Product Usability Testing in Web and Mobile Applications

55 Pages · 2015 · 3.99 MB · English

5 Usability Testing of Both Web & Mobile Applications A basic flow diagram of the five-step generic usability testing process is .. displaying a small modal dialog with additional web links can be used to draw a user to focus 

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U niv ersit y of N ew H amps hire U niv ersit y of N ew H amps hire Sc hol ars ' R eposit ory H onor s The se s a nd C aps tone s S tude nt S cho la rship S pr ing 2015 C ur re n t P ra c tices for P ro duc t Usa bi lit y T estin g in W eb a nd M obile A pplic ations S p ence r W Bla ck U niv er sit y of N ew Ham psh ir e M ain C am pus , s [email protected] ildca tsunh e du F ollo w thi s and a ddition al w orks at: h tt ps://s chola rs unh e du/honor s P art of the Othe r Comput er S cie nc es C ommon s , a nd the S oft ware E ngine erin g C ommon s Thi s Senior H onors The sis i s br ought to y ou for f re e a nd ope n acce ss b y the S tudent S cho la rship a t Universit y of N ew H ampshir e Scho la rs ' R eposit ory I t h as be en a cce pt ed for inclusion in H onors The se s a nd C aps tone s by a n a uthor iz e d a dmini str ator of U niversit y of N ew H ampshir e Scho la rs ' R eposit ory F or mor e information, p leas e c onta ct nic ole he [email protected] e du R ecomme nded Citation B la ck , Spe ncer W , "Cur re n t P ra ct ices for P roduct U sa b ilit y T estin g in W eb a nd M ob ile A pplica tion s" (2015) H on ors Th ese s a nd C ap sto n es 226 h tt ps://s chola rs unh e du/honor s/226 Current Practices for Product Usability Testing in Web and Mobile Applicat ions Spencer Black Senior Honors Thesis Advisor: Karen Jin Department of Computer Science University of New Hampshire Spring 2015 Abstract Software usability testing is a key methodology that ensures applications are i ntuitive and easy to use for the target audience Usability testing has direct benefits for com panies as usability improvements often are fundamental to the success of a product A standard usability t est study includes the following five steps: obtain suitable participants, design test scr ipts, conduct usability sessions, interpret test outcomes, and produce recommendations Due to the increasing importance for more usable applications, effective techniques to develop usable produc ts, as well as technologies to improve usability testing, have been widely utilized However , as companies are developing more crossplatform web and mobile apps, traditional singlepla tform usability testing has shortcomings with respect to ensuring a uniform user experienc e In this report, a new strategy is proposed to promote a consistent user experience across all applicat ion versions and platforms This method integrates the testing of different application versi ons, eg, the website, mobile app, mobile website Participants are recruited with a betterdefi ned criterion according to their preferred devices The usability session is conducted iteratively on sever al different devices, and the test results of individual application versions are compared on a perdevice basis to improve the test outcomes This strategy is expected to extend on current practic es for usability testing by incorporating crossplatform consistency of software versions on most devices Table

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