agency orientation packet

agency orientation packet

19 Pages · 2016 · 510 KB · English

168, 153 or 169 8A-5P M-F on call 24/7. Medical Medical Records. 1st floor single story building. 173. 8A-4P M-F on call after hours and weekends. ER. 1st floor. 3 story building. 199 or 707. 24/7 Patient falls, Errors in medication administration, treatments tests etc, pt signing out AMA, theft,

agency orientation packet free download


WELCOME TO AGENCY ORIENTATION PACKET INTRODUCTION Number of Beds in Facility: _180 _____ Brief Description of Scope of Care/Patient Population Served Each patient care service area has a defined scope of care document avai lable (see attached) The scope of care includes:  the types (such as the most frequent diagnosis) and ages of patients;  type (s) of services most frequently provided (such as procedures, services, etc);  hours of operation and method used for ensuring that the hours of operations meet the needs of the patients to be serviced with regards to availability and the timeliness and the high tech, skills of the care providers that may be expected Patient population served Medicare 37% Medicaid 40% Other 23% Case mix 12 on average Languages of Populations Served: Hispanic X Creole French Canadian Other Clinical Services Provided X Same Day Surg/Out Pt X Med/Surg X OR X SICU X Emergency Department X PACU X MICU X Oncology X Psych X GI Our Mission Statement “Above all else, we are committed to the care and improvement of human life In the recognition of this commitment, we strive to deliver high quality, cost effective healthcare in the communities we serve” Customer Service You will come into contact with many customers while working in our facility It is important to treat each customer with respe ct and dignity Our goal is to assure that each patient, family member and visitor feels cared about during his or her stay here The customer service role is as important as the care you provide We recognize and affirm the unique and intrinsic worth o f each individual We treat all those we serve with compassion and kindness We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives We trust our colleagues as valuable members of our healthca re team and pledge to treat one another with loyalty, respect and dignity Ethics We will strive to be honest and forthright and meet the highest ethical standards, especially in the areas of marketing, admission, transfer, discharge billing practices an d relationships between its patients and staff, to members of health café providers and payers We are committed to a code of ethical business and professional behavior which protects the integrity of clinical decision making, regardless of how the hospit al is compensated or shares financial risk with its leaders, managers, clinical staff, and licensed independent practitioners Locations Area Location Telephone Ext Hours of Operation Nursing Office 1st floor 3 story building 371 7A 5P Mond ay Friday Pharmacy P 1st floor 3 story building 161 7A 7P Laboratory 1st floor 3story building 141 24/7 Cafeteria 1st floor single story building 584 or 576 7A 9A 11P 1P Central Supply 1st floor supply building 168, 153 or 169 8A 5P M F on call 24/7 Medical Medical Records 1st floor single

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